UK’s Dissertation Editors Committed To Excellence And Privacy

Dissertation Editors' Refund Policy

1. Requesting a Refund Within 14 Days

   If you’re unhappy with the work you received, you can request a refund within 14 days of the product delivery. To initiate the process, simply reach out to our support team. It’s essential to include the details of your dissatisfaction, along with specific reasons for the refund. Without logical reasoning or failure to reach us in the given timeframe, unfortunately, the request will be considered void.

2. Free Revisions and Alternate Editors

   If you feel the final product needs improvement but you’re not completely dissatisfied, you’re entitled to a free revision. You may also request a different editor to take over if the original editor did not meet your expectations. This way, we ensure quality is restored without unnecessary delays.

3. Partial Refund Option

   If you’re still not satisfied after revisions, you can contact our customer support for a partial refund. Our team will assess how much of the work meets your requirements and refund an amount accordingly.

4. Submitting Work and Grades

   In cases where the work you submitted to your institution fails to meet the passing criterion, you may submit the file along with the grades you received. Our editors will conduct a thorough review to identify the issues and work toward a solution.

5. Refund Eligibility Based on Work Progress

   Full refunds are only possible if the order has not been assigned to an editor. Once an editor has started working, only a partial refund will be considered, depending on the work progress and the agreed deadline.

6. Completed or Delivered Orders

   Once an order is marked complete or delivered, refund eligibility is limited to situations involving quality issues or missed deadlines.

7. Multiple Orders with Similar Instructions

   If you’ve placed multiple orders with similar instructions, you’re responsible for alerting our support team before editing begins. Failing to do so may result in only a partial refund or none at all.

8. Missed Instructions and Communication Delays

   If you fail to provide essential instructions or fail to communicate promptly, resulting in delayed product delivery, a refund will not be granted.

9. Late Delivery by Our Team

   If we deliver your order after the promised deadline, you’re eligible for a refund, recalculated based on the time delay and pricing difference.

10. Revision Delays Are Not Refundable

    Delays in revisions do not qualify for a refund. We encourage clients to allocate enough time for revisions to ensure optimum quality in the final submission.

11. Plagiarism and Quality Checks

    If you believe the delivered work contains plagiarism, provide valid proof to receive a free revision or partial refund. If a revision still fails to meet your expectations, further actions can be taken as per policy.

12. No Refund After Submission

    If you’ve already submitted the work to your institution, unfortunately, you are no longer eligible for any type of refund or redo.

13. Unresponsive Support

    If our representatives remain unresponsive for three consecutive business days, clients may request a full refund.

14. Redo Options for Failing Work

    If the work fails to meet academic standards, we offer a complete redo at no extra cost. A partial refund may also be considered in such cases.

15. Chargeback and Legal Action

    We strictly discourage chargeback attempts. Clients are encouraged to engage with our support team to resolve issues amicably. Those who opt for a chargeback without communication will be considered fraudulent, and legal action may be pursued.

Refund Processing Policy – What To Expect

1. A refund processing fee of £10 or more will apply to all approved refunds.
2. Refunds are not applicable for orders below the minimum order value; instead, a future order discount will be offered.
3. Once a refund is approved, the maximum refund time is up to 14 days.
4. The company is not liable for any transaction costs or bank charges during the refund process.
5. In case of bank delays or other refund issues, the billing department will initiate client communication to resolve the matter efficiently.